Why Service Level Agreements Need to be Monitored
A service level agreement (SLA) is a contract between a service provider and the customer or client. It defines the level of service that is being performed and paid for. An SLA between a network...
View ArticleGoogle, Uptime and SLAs
Last Friday, there was a brief Google service outage – according to the Google Apps Status Dashboard, it lasted from 1 to 5 minutes on 8/16/2013, starting around 15:51 PDT. For my part, I wouldn’t...
View ArticleConsidering the Cloud? Part 1: Terms of Service
Depending on who you’re talking to, the Cloud is either the greatest innovation in computing since the internet, or overhyped software as a service. Part of the problem is, according to NIST, that:...
View Article512k Day Isn’t the Cloud’s Only Network Problem
August 12th was 512k day – the day when the IPv4 BGP routing table entries reached 512k routes. This matters because there are routers that have a default limit of 512k IPv4 routes, and if these...
View ArticleSLA Monitoring for Distributed Applications
What are distributed applications? A distributed application is any application in which the components are distributed across multiple devices. For example, a web based application’s components could...
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